As enterprises increasingly focus their business objectives to better serve, attract, and retain customers, their information governance (IG) programs need to follow suit. Gone are the days where IG is solely about cost and risk reduction—now it’s about closing the gap between the availability of information and the ability to turn it into insight.
But how do you do that?
In this report, Cheryl McKinnon of Forrester Research analyzes how “customer-obsessed” enterprises are introducing new stakeholders in the information governance game and taking collaboration beyond the four walls of a business.
Download the report to learn: